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Call centre agents and telemarketers – Nairobi

Job Description:
•	Maintaining and updating databases as per the established customer management guidelines/ service charter. 
•	Data enrichment, validation, scrapping using variety of tools (directories, internet, and customer websites), out...
Job Description:
•	Maintaining and updating databases as per the established customer management guidelines/ service charter. 
•	Data enrichment, validation, scrapping using variety of tools (directories, internet, and customer websites), out bound and inbound calls. 
•	Responding effectively to research requests from Data Management team.
•	Understanding, maintaining and implementing data governance policies using established policies and tools.
•	Telemarketing and tele selling 

Qualifications:
•	Proficiency in MS Office Suite is mandatory, especially Microsoft excel, Word and PowerPoint.
•	Ability to speak, write and read in Kiswahili and English is mandatory. French, Portuguese, Amharic, Arabic, Hausa, Igbo, Yoruba, Mandarin or Chinese is an added advantage.
•	Maintains a positive attitude and enthusiasm when faced with routine work.
•	Dynamic and energized individual.
•	Ability to multi task.
•	Persuasive and sociable – strong tele selling skills
•	Maintains high levels of integrity and confidentiality of client information.
•	Excellent telephone etiquette and communication skills.
•	Excellent customer service skills.
•	Flexibility and attention to detail is essential.
•	Complete mandatory preliminary training on Digital skills via this link: https://learndigital.withgoogle.com/digitalskills?gpid=2211840 and send the GDS certificate of completion alongside the job application.

Email your CV, cover letter, GDS certificate to: godigital@africa118.com before 15th May.

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Call centre supervisor - Based in Nairobi

Job Description:
•	Work in close partnership with Africa 118 Inc. head office in implementing the Digital Skills, Google My Business (GMB) program.
•	Day to day running of call centre facility 
•	Leading tele sells...
Job Description:
•	Work in close partnership with Africa 118 Inc. head office in implementing the Digital Skills, Google My Business (GMB) program.
•	Day to day running of call centre facility 
•	Leading tele sells initiatives
Requirements:
•	Strong tele-sell skills
•	Past proven ability to manage a team of telemarketers, tele sale agents 
•	Skills to run a call centre facility
•	Ability to work under pressure and meet tight targets and deadlines
•	At least 2years working experience
•	Complete mandatory preliminary training on Digital skills via this link: https://learndigital.withgoogle.com/digitalskills?gpid=2211840 and send the GDS certificate of completion alongside the job application.

Email your CV, cover letter, GDS certificate to: godigital@africa118.com before 15th May.

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Community Cordinator - 2 year program

Job Description:
•	Work in close partnership with Africa 118 Inc. office in implementing the Digital Skills and Google My Business (GMB) program.
•	Mapping and identifying new catchment of Micro, Small and Medium Enterprises (MSMEs) for...
Job Description:
•	Work in close partnership with Africa 118 Inc. office in implementing the Digital Skills and Google My Business (GMB) program.
•	Mapping and identifying new catchment of Micro, Small and Medium Enterprises (MSMEs) for training, capacity building and business support via the GMB.
•	Signing up businesses on GMB.
•	Reviewing and contextualizing the training materials
•	Research, Identify, Collect and compile data from multiple sources including fieldwork
•	Assist in Recruitment, Training and managing new team members
•	Coaching and mentoring new team members 
•	Timely reporting and solid fieldwork skills
Qualifications:
•	Great mobilizer and proven hands-on experience working with SMEs
•	Fluency in English and Swahili both written and spoken
•	Tech Savvy
•	Persuasive and sociable
•	Excellent writing, communication, organizational skills a must
•	Ability to work independently and multi-tasking required
•	Flexibility and attention to detail is essential.
•	The ideal candidate has the ability to work in both collaborative and self-directed situations
•	Complete mandatory preliminary training on Digital skills via this link: https://learndigital.withgoogle.com/digitalskills?gpid=2211840 and send the GDS certificate of completion alongside the job application.
•	The successful candidate for these roles will be expected to work and live in any one of the following 33 counties: Indicate the county where you are most comfortable to work in.

Email your CV, cover letter, GDS certificate to: godigital@africa118.com before 15th May.

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Digital Skills Trainer - Ethiopia

Africa118 Inc. is seeking dedicated, talented, and switched-on Digital Skills Trainers to join our team in Uganda, Ethiopia & Tanzania.
With a career at Africa 118 you will have the enviable task to build a transformational organization that...
Africa118 Inc. is seeking dedicated, talented, and switched-on Digital Skills Trainers to join our team in Uganda, Ethiopia & Tanzania.
With a career at Africa 118 you will have the enviable task to build a transformational organization that will change and progress how business is done in Africa.
We are a leading provider of information services in Africa with footprints in over 10 countries and growing rapidly.
You have a great opportunity to use your technological expertise to help grow the millions of SME’s and large organizations in the region.
Job Description:
•	Mobilize participants for Digital Skills Trainings
•	Train participants on Digital Skills
•	Work in partnership with the program officers in implementing the Digital Skills Program
•	Mapping and identifying new businesses and youths for for training
•	Liaising, negotiating and closing deals for digital skills training
•	Reviewing and contextualizing the training materials
•	Ensuring integrity, quality and professionalism
Profile of Trainers:
•	Are digital enthusiasts
•	Are passionate about online and its possibilities
•	Ambitious and aggressive
•	IT backgrounds preferred
•	Are between 20-30 yrs
•	Can be able to mobilize numbers and train
•	Can express themselves clearly in English and other national relatable language (Amharic for Ethiopians) and (Kiswahili for Tanzanians) & (Luganda for Ugandans)
•	Certifications in Adwords/ Analytics preferred 
•	Digital Marketing background preferred 
Email your CV to mobor@africa118.com. Deadline for applications is 5th April 2019

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Digital Skills Trainer - Tanzania

Africa118 Inc. is seeking dedicated, talented, and switched-on Digital Skills Trainers to join our team in Uganda, Ethiopia & Tanzania.
With a career at Africa 118 you will have the enviable task to build a transformational organization that...
Africa118 Inc. is seeking dedicated, talented, and switched-on Digital Skills Trainers to join our team in Uganda, Ethiopia & Tanzania.
With a career at Africa 118 you will have the enviable task to build a transformational organization that will change and progress how business is done in Africa.
We are a leading provider of information services in Africa with footprints in over 10 countries and growing rapidly.
You have a great opportunity to use your technological expertise to help grow the millions of SME’s and large organizations in the region.
Job Description:
•	Mobilize participants for Digital Skills Trainings
•	Train participants on Digital Skills
•	Work in partnership with the program officers in implementing the Digital Skills Program
•	Mapping and identifying new businesses and youths for for training
•	Liaising, negotiating and closing deals for digital skills training
•	Reviewing and contextualizing the training materials
•	Ensuring integrity, quality and professionalism
Profile of Trainers:
•	Are digital enthusiasts
•	Are passionate about online and its possibilities
•	Ambitious and aggressive
•	IT backgrounds preferred
•	Are between 20-30 yrs
•	Can be able to mobilize numbers and train
•	Can express themselves clearly in English and other national relatable language (Amharic for Ethiopians) and (Kiswahili for Tanzanians) & (Luganda for Ugandans)
•	Certifications in Adwords/ Analytics preferred 
•	Digital Marketing background preferred 
Email your CV to mobor@africa118.com. Deadline for applications is 5th April 2019

[+][-]

Digital Skills Trainer - Uganda

Africa118 Inc. is seeking dedicated, talented, and switched-on Digital Skills Trainers to join our team in Uganda, Ethiopia & Tanzania.
With a career at Africa 118 you will have the enviable task to build a transformational organization that...
Africa118 Inc. is seeking dedicated, talented, and switched-on Digital Skills Trainers to join our team in Uganda, Ethiopia & Tanzania.
With a career at Africa 118 you will have the enviable task to build a transformational organization that will change and progress how business is done in Africa.
We are a leading provider of information services in Africa with footprints in over 10 countries and growing rapidly.
You have a great opportunity to use your technological expertise to help grow the millions of SME’s and large organizations in the region.
Job Description:
•	Mobilize participants for Digital Skills Trainings
•	Train participants on Digital Skills
•	Work in partnership with the program officers in implementing the Digital Skills Program
•	Mapping and identifying new businesses and youths for for training
•	Liaising, negotiating and closing deals for digital skills training
•	Reviewing and contextualizing the training materials
•	Ensuring integrity, quality and professionalism
Profile of Trainers:
•	Are digital enthusiasts
•	Are passionate about online and its possibilities
•	Ambitious and aggressive
•	IT backgrounds preferred
•	Are between 20-30 yrs
•	Can be able to mobilize numbers and train
•	Can express themselves clearly in English and other national relatable language (Amharic for Ethiopians) and (Kiswahili for Tanzanians) & (Luganda for Ugandans)
•	Certifications in Adwords/ Analytics preferred 
•	Digital Marketing background preferred 
Email your CV to mobor@africa118.com. Deadline for applications is 5th April 2019

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Field Sales Account Manager - Kenya

Role Purpose: 
•	The Role of the Field Consultant is to have “meaningful selling interactions” with Prospects, close sales and communicate next steps with I.R (Internal Representative).
•	They should position themselves as the authority in...
Role Purpose: 
•	The Role of the Field Consultant is to have “meaningful selling interactions” with Prospects, close sales and communicate next steps with I.R (Internal Representative).
•	They should position themselves as the authority in Websites, the interplay of Social Media on the WWW and how these tools can be used to help the Customer grow their business. 
•	Send email follow-ups, estimates, sign contracts and collect money.
THE PROCESS
•	Account Managers will be assigned Vertical(s) and provided a Sales Presentation(s) outline
•	They are expected to learn/update the Presentation, research the challenges Prospects face in their business and understand what others are doing to overcome them and grow their businesses using our Web tools.
•	Once interested they are expected to ask the Prospect for the order, sign the contract, collect a deposit and clearly explain next steps.
•	After every meeting they must report back to Head Office the outcome of the meeting and ensure notes/next steps are recorded in the CRM 

JOB DESCRIPTION
•	Identifying target customers and account preparation.
•	Create, implement & execute on an Account Plan to drive direct sales efforts & revenue results in an assigned vertical and location. 
•	Highlight potential customers and prepare compelling presentations and product demonstrations when required incorporating the features of the product, Website, URL and other features.
•	Generating revenue. The Account Manager is responsible for offering digital solutions, making sales presentations, meeting revenue targets through the sales of the Digital Starter Packs, Booster Pack, Enriched profile, 
•	Carry out required collections for his/her own accounts from businesses.
•	Hand over the web development to Customer Service Representative (CSR)- who will coordinate production with Web Specialists and Photographers
•	Carry out required collections for his/her own accounts from businesses.
REQUIREMENTS
•	Degree/Diploma in Sales, Marketing, IT or a related field
•	Minimum 3 years sales experience as an individual contributor in a sales (hunter) role 
•	Digital Sales background (i.e. search, social, email, mobile) 
•	Experience selling into the SMB (B2B) market
•	Consultative/Solutions/ROI selling experience vs. a single Product selling background
•	Proven track record in meeting/exceeding monthly, quarterly and annual revenue goals
•	Consistent performer and responder to daily, weekly and monthly Sales KPI’s
•	Technically proficient in CRM, Campaign Management and Marketing related reporting tools 
•	Industries: Start-Up, Technology, PR, Social Media, retail, insurance other agency (directories, advertising, promotion, brand, digital)
•	Liaising with all internal and external customers
•	You are responsible for regular and accurate reporting of activities
•	Making operational decisions on the job.
•	Time management and planning daily tasks
•	Good communication skills